Icemaker Troubles

How many people do you have to talk to before you can get your icemaker fixed? I don't have an answer to that question yet, but so far the count is up to six. I have to wait until Tuesday for the repair company to call me and schedule an appointment time to fix the icemaker. If I should have problems, I need to call my customer service repair agent, Jamie. Obviously, if you have to have a customer service agent assigned they are expecting you to have problems. I have already talked to the customer service person at Lowe's and was transferred to a person in the appliance person who referred me to the Lowe's service center. Phil at the service center referred me to the Samsung service center. There I talked to Brittany who assigned me a Transaction number and referred me to the repair center; however, I got a recording telling me where I could locate the nearest Lowes in my area. (Excuse me, but isn't that where I started?) I then called the Samsung service center again and got the pleasure of talking to Damen. He told me the transaction number again and transferred me back to the repair department. I talked to Derrick in the service department that asked me to read the serial number from inside the fridge. They were very tiny numbers and I hope I got them right. I am sure Derrick doesn't know that I am closely approaching the age of 46 and my need bifocals at my next eye doctor appointment. Anyway, Derrick finally determined I need a repairman to come to my house to look at the ice maker to figure out what is wrong with it. (Excuse me, isn't that what I asked for 6 people and 1/2 hour ago?!?) Now I must wait until Tuesday to answer the question of how many people must you talk to before getting your Samsung Ice maker fixed. Did I forget to tell you this is in my new refrigerator that I just bought on July 26, 2008?